Integrating Building Information Modelling (BIM) into Facility Management (FM) has generated fervent debate within extant literature given an increasing realisation amongst practitioners that the majority of BIM benefits reside within whole-lifecycle management. Converting a building’s in-use data and information into tangible business knowledge to augment FM performance is crucial for business growth and prosperity. Yet curiously, scant academic attention has been paid to investigating the data and information hand-over process through BIM required by FM. This study addresses this knowledge gap.